General terms and conditions - Passenger of Carriage - Passenger Rights - Cookies

1.1 BORNHOLMSLINJEN is operated and owned by Molslinjen A/S, Færgevej 7A, 8000 Aarhus C, Denmark.

1.2 Any agreement on carriage with BORNHOLMSLINJEN is thus signed with Molslinjen A/S as counterparty (in the following also referred to using the secondary name BORNHOLMSLINJEN).

2.1 'Passenger' means any natural person who is or will be transported by ship in accordance with agreement with BORNHOLMSLINJEN, as well as the person accompanying a Vehicle or Goods.

2.2 'Baggage' means items transported in connection with a passenger carriage agreement. Baggage can be divided into four categories:

2.2.1 'Hand baggage' means the baggage a Passenger has in his or her possession or which the Passenger has in or on his or her Vehicle.

2.2.2 'Vehicle' means the motor vehicle which a Passenger drives on board the ferry.

2.2.3 'Valuables' means money, securities, silver, gold, watches, jewels, jewellery and works of art.

2.2.4 'Other baggage' means baggage which is not covered by the definitions in sections 2.2.1, 2.2.2 and 2.2.3.

2.3 'Goods' means objects that are not covered by the definition in section 2.2. Lorries, vans, buses, and goods transported on such vehicles are Goods, unless they are the driver's or passenger's personal belongings and are used as passenger cars, where they are considered Baggage.

2.4 'High-value goods' includes, but is not limited to, tobacco, spirits, jewellery, cash and other similarly tradable items.

2.5 'Transport container' means any container, trailer, flatbed, pallet, tank, stretcher case or similar.

2.6 'Dangerous goods' means goods which are covered by section 257(1) and (2) of the Danish Merchant Shipping Act (Søloven).

3.1 The present General Terms and Conditions apply to any agreement on carriage entered into by BORNHOLMSLINJEN, regardless of whether a document is issued. In addition to this, the Conditions of Carriage displayed on the ferry apply.

3.2 BORNHOLMSLINJEN cannot be held liable for loss, direct or indirect, including loss of revenue, beyond the mandatory rules of the Danish Merchant Shipping Act or other mandatory legislation.

3.3 BORNHOLMSLINJEN limits its liability as much as possible under the rules of the Danish Merchant Shipping Act.

3.4 In special weather conditions, cars may be exposed to salt spray.

3.5 Unless mandatory rules in the Merchant Shipping Act or other mandatory legislation provide for other jurisdiction, all disputes with Molslinjen A/S must be settled in accordance with Danish law at the home court of Molslinjen A/S.

3.6 Reservation is not a guarantee of carriage, but is considered to be a free capacity inquiry on the ferry in question. Reservations will be automatically deleted if check-in is not completed at least 10 minutes before scheduled departure.

3.7 If there are disaster, ambulance or police vehicles on sold-out departures, the reserved vehicles which arrived last will be put on hold.

3.8 If the agreement concerns a specific ship, BORNHOLMSLINJEN is entitled to fulfil the agreement with another suitable ship, and any information about ship type is not binding on BORNHOLMSLINJEN.

3.9 Departure and crossing times stated by BORNHOLMSLINJEN are considered to be approximate, and BORNHOLMSLINJEN does not guarantee that they will be complied with. BORNHOLMSLINJEN assumes no liability for service interruptions in terms of connections to trains, coaches and other means of transport.

3.10 BORNHOLMSLINJEN reserves the right to charge an additional fee of DKK 750 if passengers pass through check-in/ticket inspection without paying, or travel without a valid ticket for the selected mode of transport.

3.11 It is possible to purchase tickets using cash at the staffed ticket sales offices in the ports and using the Dankort payment card as well as some of the most common payment cards in ticket machines and on the shipping company's websites. In Sassnitz, it is not possible to pay in cash or to purchase tickets at the ticket machine at check-in. Sassnitz is an unmanned port. The shipping company accepts payment in Danish kroner (DKK). In foreign currency, only Euro is accepted on the day of departure, but not for future reservations.

3.12 BORNHOLMSLINJEN reserves the right to charge a fee for changing reservations.

4.1 There is no right of withdrawal for contracts for passenger carriage services, see section 1(4)(iv) of the Danish Consumer Contracts Act (Forbrugeraftaleloven).

4.2 If the ticket type allows it, a ticket may be changed to another departure on the same route within the validity period. Change of the date, time and number of passengers may be made at the website or in the app. For example, a ticket in the direction of Rønne towards Ystad can be changed to another departures in the direction of Ystad towards Rønne by contacting BORNHOLMSLINJEN on tel. +45 70 900 100. Please note: If you change your ticket to another ticket type, for example, from a Low-price ticket to a Flex ticket, the ticket terms of the original ticket will still apply to the changed ticket.

4.3 If the ticket type permits changes, the ticket may be changed from one mode of transport to another by contacting BORNHOLMSLINJEN on tel. +45 70 900 100 or in person. For example, a ticket for a 'Low car' can be changed to a ticket for a 'Tall car', a 'Walk-on' ticket can be changed to a 'Low car' ticket and so on. If the new ticket costs more than the original ticket, the difference is paid in connection with the change. If the new ticket is cheaper than the original ticket, the price of the original ticket may be refunded in connection with the purchase of the new ticket, if the original ticket type allows.

4.4 If you accidentally double-book (purchase two identical tickets for the same departure), you can have one of the tickets refunded by writing to kundeservice@bornholmslinjen.dk BEFORE the scheduled departure. To receive a refund, both tickets must have been purchased no more than ten minutes apart for the same departure, and the personal information provided must be identical.

4.5 In case of cancelled departures, requests for a refund must be submitted to kundeservice@bornholmslinjen.dk no later than two months after the original travel date.

4.6 Low-price tickets are valid for up to one month from the original travel date and can be changed to another Low-price, Flex or Standard ticket for a fee as well as payment of a possible price difference until the departure time. Low-price tickets are valid for five passengers, including the driver. Separate tickets must be purchased for any additional passengers (see the current price list). Low-price tickets are non-refundable. Nor when changing to another ticket type. However, it is possible to purchase the option to change and/or refund the ticket free of charge. The number of Low-price tickets available on the different departures varies, and Low-price tickets are sold according to the first come, first served principle.

4.7 Flex tickets are valid for up to one month from the original travel date and may be changed online to another Flex or Standard ticket without any charge until the agreed departure time against payment of any price difference. Flex tickets are valid for five passengers, including the driver. Separate tickets must be purchased for any additional passengers (see the current price list). Flex price tickets are non-refundable. Nor when changing to another ticket type. However, it is possible to purchase the option to change and/or refund the ticket free of charge. The number of Flex tickets available on the different departures varies, and Flex tickets are sold according to the first come, first served principle. 

4.8 Standard tickets (including Pensioner and Disability tickets) are valid for up to three months from the original travel date and may be changed and/or refunded until the agreed departure time. Standard tickets are valid for five passengers, including the driver. Separate tickets must be purchased for any additional passengers (see the current price list) (conditions for Pensioner and Disability tickets are provided below). Standard tickets may be changed without any charge, but only to another Standard ticket. For a refund, a fee is charged per reservation of 20% of the ticket price, but at least DKK 100, which is deducted from the amount of the refund. If you wish to refund your ticket, please contact kundeservice@bornholmslinjen.dk.

4.9 Disability ticket: With a valid disabled person's parking permit, disabled persons may buy a Disability ticket for a passenger car. A Disability ticket is valid for two passengers, including the driver, and for up to three months from the original travel date, and it may be changed and/or refunded until the agreed departure time. Separate tickets must be purchased for any additional passengers (see the current price list). The Disability ticket may be changed to another available Disability ticket without any charge. For a refund, a fee is charged per reservation of 20% of the ticket price, but at least DKK 100, which is deducted from the amount of the refund. If you wish to refund your ticket, please contact kundeservice@bornholmslinjen.dk. In addition, it is possible to buy special tickets for foot passengers with a valid companion card issued by the Danish Disability Organisations [Danske Handicaporganisationer], the Danish Association of the Blind [Dansk Blindesamfund] or a similar organisation. 

4.10 Pensioner ticket: Pensioner tickets are available for people older than the retirement age of 65, which can be documented with a driving license or passport showing the date of birth and a picture. People on early retirement also have the opportunity to purchase a Pensioner ticket against proof of identity with a picture ID. For people on early retirement, valid ID includes a Danish State Railways (DSB) ID card or similar identification. A Pensioner ticket is valid for two passengers, of whom one must be a pensioner. The ticket is valid for up to three months from the original travel date, and may be changed and/or refunded until the agreed departure time. Separate tickets must be purchased for any additional passengers (see the current price list). The Pensioner ticket may be changed without any charge to another available Pensioner or Standard ticket against payment of any price difference. It is also possible to change a Pensioner ticket from one mode of transport to another, e.g. from 'Foot passenger' to 'Low car', by contacting BORNHOLMSLINJEN on tel. +45 70 900 100. For a refund, a fee is charged per reservation of 20% of the ticket price, but at least DKK 100, which is deducted from the amount of the refund. If you wish to refund your ticket, please contact kundeservice@bornholmslinjen.dk. 

4.11 Standard PLUS tickets are valid for up to three months from the original travel date and may be changed and/or refunded until the agreed departure time. Standard PLUS tickets are valid for five passengers, including the driver. Separate tickets must be purchased for any additional passengers (see the current price list). Standard PLUS tickets include access to the commuter lounge on board, and the car will be given priority when embarking and disembarking. Standard PLUS tickets may be changed to all departures that are not already sold out without any charge up to the time of departure. Standard PLUS tickets may be refunded without any charge. If you wish to refund your ticket, please contact kundeservice@bornholmslinjen.dk. 

Commuter agreements and tickets

*In 2024, a trial has been agreed with the Danish Ministry of Transport regarding unlimited travel with Express 1. Therefore, there may be departures in 2024 where it is not possible to book commuter tickets, even though the ferry is not sold out.

4.12 Commuters can purchase Commuter tickets by setting up a Commuter Scheme, using the form at bornholmslinjen.dk/pendler, which also shows annual fees and sliding scale pricing.

4.13 Commuters are offered two types of Commuter Scheme, either for private persons or for businesses.

4.14 If you have a Commuter Scheme, you may enter into one or more Commuter Agreements, depending on the transport type you are using, e.g. 'Low car' or 'Foot passenger, child'. A Commuter Agreement allows you to purchase Commuter tickets on special terms.

4.15 Commuter Agreements can be used on both the Rønne-Ystad and the Rønne-Køge crossings and are only valid for the specific mode of transport for which they are purchased.

4.16 Commuter tickets may be changed right up to the date of expiry of the current Commuter Agreement. Commuter tickets may be changed free of charge.

4.17 If you buy a Commuter ticket for travel after expiry of the term of the current Commuter Agreement, the Commuter Agreement will be extended when you buy the ticket so that it is automatically valid for one more year. The price for this will be charged together with the Commuter ticket in question.

4.18 A Commuter Agreement comes into force on the travel date of the first Commuter ticket bought through the Commuter Agreement, and it is then valid for 12 months. The Commuter Agreement may be changed to enter into force earlier by contacting BORNHOLMSLINJEN's customer service at kundeservice@bornholmslinjen.dk

4.19 Commuter Agreement fees and Commuter tickets are non-refundable.

4.20 In connection with a journey using a Commuter ticket, the owner of the related Commuter Scheme must be able to show his or her picture ID (driving licence, passport etc.) as documentation for the connection. Users of the private Commuter Scheme must be able to prove residence at the address registered for the Commuter Scheme.

4.21 The registration number of the vehicle must be kept up-to-date on all reservations. If, in an exceptional case, the vehicle registered on the Commuter Agreement is unavailable, e.g. in the garage for service, another vehicle of the same transport type, e.g. 'Low car', may be used. In this case, the owner must correct the registration number on the Commuter ticket in question prior to checking in. This is done online. Changing the number plate on a Commuter ticket does not change the price of the ticket. Documentation may be required.

4.22 If the traveller using a Commuter ticket cannot document a legitimate connection to the Commuter Scheme, a penalty of DKK 750 will be charged. In this case, BORNHOLMSLINJEN reserves the right to cancel the Commuter Scheme in question and all related Commuter Agreements, as well as all Commuter tickets, without further notice.

4.23 A private Commuter Scheme and its associated Commuter Agreements are valid for everyone in a household, and two cohabiting adults can, for example, share the same Commuter Agreement for the 'Adult, commuter' ticket type.

4.23.1 Commuter tickets are specific to the household and are non-transferable. Thus, Commuter tickets may only be used by the owners of the vehicles registered on the agreement and by persons in their household.

4.23.2 If the household owns more than one vehicle, all vehicles may be registered with the same Commuter Scheme. The price of the related Commuter tickets is determined by the total number of reservations on the registered vehicles. The sliding scale price applies to journeys with the same mode of transport. This means that, according to the price calculation, Low car 1 and Low car 2 belong to the same agreement. However, Low car 1 and Tall car 1 each have their own agreement. There is only one annual fee for each transport type. Thus, Low car 1 and Low car 2 do not both pay an annual fee if they are registered with the same Commuter Scheme.

4.23.3 If several people attached to the same Commuter Scheme wish to travel on the same departure as foot passengers, or each in their own vehicle, it is necessary to set up more than one Commuter Scheme.

4.24 A Business Commuter Scheme may be set up by businesses and linked to the company registration (CVR) number of the business.

4.24.1 It is possible to set up more than one Commuter Agreement for the same Business Commuter Scheme.

4.24.2 If the business has different types of vehicle, a Commuter Agreement must be set up for each vehicle type, for example, one agreement for a 'Low car' and another for a 'Tall car'.

4.24.3 In the case of the Business Commuter Scheme, the traveller must be able to show an ID that documents that the person is employed by the company.

4.24.4 It is possible to register several vehicles for the same Business Commuter Agreement. The price of the related Commuter tickets is determined by the total number of reservations for the registered cars. Annual fees and sliding scale pricing are shown at bornholmslinjen.dk/pendler/priser

4.25 Buses

4.25.1 Standard tickets for buses are valid for up to three months from the original travel date and may be changed and cancelled until 47 days before the departure time. Reservations may not be changed or cancelled 46 days or less before the departure time. No-shows are non-refundable.

4.26 Buses on account

4.26.1 If bus customers have more than 20 return journeys or 40 single journeys, they qualify as account customers.

4.26.2 Reservations made 28 days or more before departure may not be cancelled 25 days or less before departure.

4.26.3 Reservations made within 27 days of departure may only be cancelled within five days of making the reservation.

4.26.4 Reservations made within five days of departure may only be cancelled within one working day of making the reservation.

4.26.5 Prices are renegotiated each year in August for the coming calendar year.

4.26.6 No-shows will be charged.

4.27 Fixed reservations

4.27.1 Fixed reservations for bus companies: Bus companies may enter into an agreement to have a number of fixed reservations available on future departures on the Rønne-Køge and Rønne-Ystad routes for an individually agreed period. Tickets for the ferry purchased through this type of agreement may be refunded and changed to other departures.

4.27.2 Fixed reservations for freight companies: Freight companies may enter into an agreement to have a number of fixed reservations available on future departures on the Rønne-Køge and Rønne-Ystad routes for an individually agreed period. Tickets for the ferry purchased through this type of agreement may not be refunded, but may be changed to other departures.

4.27.3 Fixed reservation agreements may be terminated at 14 days' written notice, unless otherwise specified in the specific agreement. Fixed reservations may not be transferred to others.

4.27.4 No-shows will be charged.

4.28 For package trips purchased through companies other than BORNHOLMSLINJEN, the customer's claim for cancellation, change or refund must be made directly to the provider in question.

5.1 For carriage of Passengers and Baggage, tickets are issued at check-in.

5.2 BORNHOLMSLINJEN is not liable for the time before the Passenger walks or drives on board and after the Passenger has disembarked.

5.3 One piece of hand baggage of a maximum weight of 8 kg and maximum dimensions of 50x40x25 cm is allowed on board the high-speed ferries. For foot passengers, all other baggage will be placed on baggage trolleys which will be taken on board the ferry. On arrival, the baggage trolleys will be taken to the arrivals hall, from where the Passenger will pick up his or her own baggage. In respect of baggage carried on baggage trolleys, the shipping company is not liable for the time before the baggage is brought on board and after it has been unloaded; however, it is liable for the baggage during the time when it is in the shipping company's custody on the baggage trolleys. The shipping company recommends that all baggage handed over to the shipping company for carriage be clearly marked with the owner's name, address and telephone number. Any complaints regarding baggage that has been in the shipping company's custody on baggage trolleys must be directed without undue delay to the shipping company's staff in the terminal before you leave the terminal.

5.4 For persons with disabilities or other need for special assistance, the shipping company provides parking close to the lift, where possible. Passengers with disabilities or reduced mobility have the possibility to pre-order and receive free assistance from the ferry and/or terminal staff to get on board and get off. This must be booked no later than 48 hours before departure by contacting BORNHOLMSLINJEN on tel. +45 70 900 100.

5.5 The shipping company may require that sick/disabled passengers have their own accompanying person during the crossing.

5.6 BORNHOLMSLINJEN is under no circumstances liable for live animals transported as Baggage.

5.7 BORNHOLMSLINJEN is not liable for loss of Valuables.

5.8 BORNHOLMSLINJEN is solely obliged to compensate for losses caused by the loss of or damage to Baggage due to an incident during the carriage if the loss or damage was due to the fault or neglect of BORNHOLMSLINJEN itself or someone for whom BORNHOLMSLINJEN is responsible.

5.9 BORNHOLMSLINJEN will compensate for losses caused by a Passenger being killed or injured due to an incident during the carriage in accordance with the provisions of Regulation (EC) No. 392/2009.

5.10 A summary of passenger rights in the event of death, personal injury, loss of or damage to Baggage as a result of incidents during the carriage with Molslinjen A/S is set out in Appendix A to these General Terms and Conditions and can be found at all Molslinjen A/S' websites, including molslinjen.dk and bornholmslinjen.dk.

5.11 BORNHOLMSLINJEN is solely obliged to compensate for loss or damage caused by delay in the carriage of Passengers or the carriage or delivery of Baggage due to the fault or neglect of BORNHOLMSLINJEN.

5.12 BORNHOLMSLINJEN is entitled to leave the carriage, or part of it, to another shipping company. If a particular part of the journey is carried out by another shipping company, BORNHOLMSLINJEN will not be liable for loss, damage or delay occurring during the part of the journey carried out by the other shipping company. The same applies if the Passenger has the right to be wholly or partially transported by another shipping company.

5.13 Complaints about the conditions on board must be directed to the staff of the department in question. Complaints regarding the carriage must be directed to the shipping company via the website.

6.1 For the carriage of Goods or Transport containers, a Low-price ticket is issued. This is covered by the provisions on Low-price tickets in section 4.6. The issue of a ticket does not mean that BORNHOLMSLINJEN has received Goods or a Transport container into its custody, see section 275 of the Danish Merchant Shipping Act, as Goods and Transport containers are left on BORNHOLMSLINJEN's premises at the expense and risk of the orderer, the sender or the recipient until the Goods or the Transport container are/is loaded on board the ship.

6.2 Entry and exit to and from the deployment areas at the ferry berths must be through the shipping company's portals for check-in and possible photography.

6.3 The orderer, sender or recipient is encouraged to secure the Goods and Transport container in the best possible way. BORNHOLMSLINJEN's premises are not monitored or specifically secured.

6.4 Transport of Goods, possibly in a Transport container, handled by BORNHOLMSLINJEN or anyone for whom BORNHOLMSLINJEN is responsible, is subject to the conditions in section 5.

6.5 BORNHOLMSLINJEN is entitled to carry the Goods or Transport containers either below or above deck without further notice, and BORNHOLMSLINJEN has the right to carry Goods in a Transport container. BORNHOLMSLINJEN is not liable for loss, damage or delay to Goods or Transport containers, when the loss, damage or delay is due to deficient lashing, securing and stowage of the Goods or other operations for which the orderer, sender or recipient is responsible, and BORNHOLMSLINJEN is not required to check that the Goods are properly secured, lashed or stowed. BORNHOLMSLINJEN is solely obliged to examine the Goods if the Transport container is visibly damaged on the outside.

6.6 The orderer, sender or recipient is responsible for the lashing, securing and stowing of Goods in Transport containers. In case of bad weather, BORNHOLMSLINJEN will lash Transport containers, and Transport containers must be fitted with lashing mounting for fastening to the ship.

6.7 BORNHOLMSLINJEN can leave the Goods or Transport container without liability, if the item cannot be carried on board due to technical defects, such as support legs that cannot be lifted or malfunctioning brakes. BORNHOLMSLINJEN will subsequently inform the orderer, sender or recipient.

6.8 High-value goods are transported only by prior agreement with BORNHOLMSLINJEN, and if BORNHOLMSLINJEN has not been informed of this, BORNHOLMSLINJEN will not be liable for loss, damage or delay.

6.9 Dangerous goods are not allowed on board the high-speed ferries.

6.10 Dangerous goods are transported on special departures on the Rønne-Køge route (see the current timetable).

6.11 If Dangerous goods (DG), including Limited Quantities (LQ), are to be carried, the nature and quantity of the Dangerous goods must be indicated in connection with ticket reservation. For the departure from Rønne at 5:00 p.m., information on DG and LQ must be provided no later than five hours before the time of departure (i.e. at 12:00 noon), and for the departure from Køge at 12:30 a.m., information on DG and LQ must be provided no later than 7.5 hours before the time of departure (i.e. no later than 5:00 p.m. on the day before). If such information is not provided, the sender is considered to have guaranteed towards BORNHOLMSLINJEN that the goods handed over for transport do not include Dangerous goods.

6.12 When carrying Dangerous goods, the required documents must be present before the carriage. Labelling and packaging must be in accordance with applicable rules and regulations. BORNHOLMSLINJEN reserves the right to check that the load corresponds to the information provided and is entitled to refuse or postpone the transfer of Dangerous goods.

6.13 BORNHOLMSLINJEN reserves the right to carry Dangerous goods on a departure other than the departure originally booked.

6.14 When transferring Goods, the correct weight of the Goods must be stated when booking the ticket. BORNHOLMSLINJEN reserves the right to carry out a check-weighing and charge an additional fee for any undeclared weight, and a control fee of DKK 2,000 if the weight declared is not correct. BORNHOLMSLINJEN also reserves the right to cancel a booking if the weight of the Goods exceeds the specified limits.

6.15 Parking of trailers

6.15.1 Parking of trailers in Køge: On weekdays, trailers may be parked in the trailer carpark for carriage on the next departure. Parking of trailers for which carriage on the next departure has not been booked is not allowed. Trailers parked in the trailer carpark, for which no reservation for the next departure has been made, will be moved to a separate area in the carpark to make space for trailers with a reservation. BORNHOLMSLINJEN will charge the customer DKK 1,500 to cover the costs of moving the trailer. BORNHOLMSLINJEN's responsibility and liability in damages for both trailer and load will lapse when the trailer has been moved to and parked in a separate area in the trailer carpark.
For weekend departures, trailers may be parked in the trailer carpark from Friday. For departures on public holidays, trailers may be parked in the trailer carpark from the last weekday before the relevant public holiday.

6.15.2 Collection of trailers in Køge: Trailers arriving on the ferry from Rønne must be collected in the trailer carpark by 7:30 p.m. the next day. Trailers that have not been collected before this time will be moved to a separate area in the carpark to make space for other trailers. BORNHOLMSLINJEN will charge the customer DKK 1,500 to cover the costs of moving the trailer. The customer is free to arrange for collection of its trailers before 7:30 p.m. the next day. BORNHOLMSLINJEN's responsibility and liability in damages for both trailer and load will lapse when the trailer has been moved to and parked in a separate area in the trailer carpark.

6.16 BORNHOLMSLINJEN has a right of pledge and lien in Goods or Transport containers which are under the control of BORNHOLMSLINJEN, both for all costs incurred for the Goods or Transport containers – remuneration and storage rent included – and for all BORNHOLMSLINJEN's other claims against the orderer, sender or recipient.

6.17 Compensation claims or other claims against the shipping company will under no circumstances be offset against the ticket price or the shipping company's outstanding account.

7.1 Molslinjen A/S' processing of personal data is covered by our Privacy Policy. The data protection rules have been set out in one document, which you will find here:

On all Molslinjen A/S websites, including BORNHOLMSLINJEN.dk, we collect information about your visit to the website. We do this in order to optimize the website and its functionality, to increase user-friendliness on the website in connection with the booking of tickets and for targeted marketing. The information cannot be attributed to you as a person, but only to the computer from which you have visited the website. The information is collected via cookies. You can read more about cookies in the following. You must be aware that by visiting BORNHOLMSLINJEN.dk, you consent to the guidelines described here.

8.1    What are cookies, and how are they used?
Cookies are a standard technology that virtually all websites use. A cookie is a small text file that is added to your browser's memory. Among other things, it means that we can keep track of your ticket order. In addition, it gives us statistics that we use to improve our website for our users. Some browsers are set to automatically accept cookies, but you can change the settings so that cookies are not accepted. Doing so, however, means that many websites, including BORNHOLMSLINJEN.dk, will not work optimally. Cookies are not programmes running on your PC, but small text files that are sent to and from your computer. Cookies are not spyware or viruses, so they are not harmful to your computer. Cookies can be divided into cookies that disappear when you close your browser (session cookies) and cookies stored on your computer (permanent cookies). Permanent cookies will be deleted after a given period/time interval. In addition, there is a distinction between cookies which have BORNHOLMSLINJEN.dk as a sender (1st party cookie) or cookies which have been sent by one of our partners - typically our media agency. In that case, it is a 3rd party cookie.

8.2    Overview of cookies on BORNHOLMSLINJEN.dk

- DepartureRegion: On the front page when you select the region in the "quick booking module". The cookie aims to save information about the departure city selected so that the user does not have to select it manually every time they reach the page. The cookie is a 1st party cookie and is a permanent cookie that will be deleted after 365 days.

- acceptedGeolocation: Will be added when the user chooses to accept or reject the use of geolocation. The value is then used to determine whether geolocation may be used on the website. The cookie is a 1st party cookie and is a permanent cookie that will be deleted after 365 days.

- QuotedTicketsKey: is a cookie that will be added in connection with a booking. The purpose of this cookie is that we can pick up the prices that were first offered to the customer. This means that the price the customer was shown is always the price the customer is shown when they get to the payment window. The cookie is a 1st party cookie and is a permanent cookie that will be deleted after 15 minutes.

- ARRAffinity: Used by Azure on which the website is hosted. Azure uses the cookie to determine if the site is to be scaled (if a larger machine is to be used). The cookie is a 1st party cookie and will be deleted as soon as the browser is closed.
- ASP.NET_SessionId, LB and AWSSELB will be associated with payment at Epay. They will be deleted as soon as the browser is closed or the payment goes through. The cookie is a 3rd party cookie.

- Online Marketing Cookies: BORNHOLMSLINJEN is advertised on the internet and uses cookies so that Molslinjen A/S and our media agency can count the number of clicks, visits, and the effect of advertising on the internet. Molslinjen A/S uses technical solutions called Adform and Google Remarketing. This solution adds an anonymous cookie on visits to selected places on BORNHOLMSLINJEN website, and when internet banners for BORNHOLMSLINJEN are displayed or clicked on. All data stored is anonymous. The Adform Cookies that are inserted have the following names and expiration dates:
o    uid is a permanent cookie that expires after 2 months.
o    cid is a permanent cookie that expires after 2 months.
o    Token is a session-specific cookie.
o    _ga is a permanent cookie that expires after 2 years.
o    _gid is a permanent cookie that expires after 24 hours.
o    _gat is a permanent cookie that expires after 10 minutes.
o    DV is a permanent cookie that expires after 1 day.
o    fr is a permanent cookie that expires after 3 months.
o    CONTENT is a permanent cookie and will not be deleted.
o    NID is a permanent cookie and will be deleted after 1 year and 5 months.
o    All Adform and Google remarketing cookies are 3rd party cookies.

- Web analytics cookies: To continually improve the Bornholmlinien website, anonymous statistics are collected through the web analytics tool - Google Analytics. The purpose of these cookies is to count the number of visits from different browsers or computers. In addition, Google Analytics also stores cookies indicating the source of traffic for a visit and how the user has navigated on BORNHOLMSLINJEN.dk. All cookies that Google Analytics stores are anonymous and have a randomly generated user number. All Google Analytics cookies have a name that contains 'UTM' and are 3rd party cookies. You can see the full description of Google Analytics cookies here. You can opt out of the use of Google Analytics Cookies here (in English).

8.3    Disable cookies
You can choose to opt out of cookies, but it will mean that many websites, including BORNHOLMSLINJEN.dk, will not work optimally. If you wish to opt out of cookies, you can find information about how to do it on this page: http://minecookies.org/cookiehandtering

8.1 Log statistics are used on all Molslinjen A/S' websites, including molslinjen.dk and bornholmslinjen.dk, which means that a statistical system collects information that can provide a statistical view of how many visitors a website has had, where they come from, in which part of the site the visit was abandoned and more. Log statistics are used, amongst other things, for the purpose of optimising the website and its functionality and for increasing user-friendliness.

8.2 Molslinjen A/S holds the copyright to all material published on the website.
The material may not be distributed or reproduced without permission. You may freely link to information on the website. So-called 'deep links' are also allowed, please contact molslinjen@molslinjen.dk for direct links.

8.3 Molslinjen A/S reserves the right to change information and possible errors on the company's websites. The information on the websites is updated on a regular basis, but errors may occur. Molslinjen A/S is not responsible for direct or indirect loss due to the use of information on the websites. Links to third-party servers are not the responsibility of Molslinjen A/S, and the content of a third-party server is not the responsibility of Molslinjen A/S. Downloads of documents from Molslinjen A/S' websites are at the user's own risk.

8.4 By using this website, the user accepts the terms of this document. The content is updated as required, so that you as a user will always know what information Molslinjen A/S collects and why. Molslinjen A/S reserves the right at any time to amend, add or remove parts of the document. Therefore, please visit these pages and check if something has been changed. By continuing to use Molslinjen A/S' websites after changes have been made, the user accepts the changes. By ordering a ticket via one of Molslinjen A/S’ websites, the user agrees that Molslinjen A/S uses personal data as described by Molslinjen A/S in this document. Molslinjen A/S complies with the Danish Act on Processing of Personal Data (Persondataloven).

9.1 If you wish to complain about your purchase, please contact Molslinjen A/S at kundeservice@bornholmslinjen.dk. If we fail to find a solution, you can file a complaint with the Danish Competition and Consumer Authority's Complaints Resolution Centre, Carl Jacobsens Vej 35, 2500 Valby, via www.forbrug.dk.

9.2 You can also use the European Commission's online dispute resolution portal, which will, however, mainly be relevant if you are a consumer domiciled outside Denmark. You can find the portal here: http://ec.europa.eu/consumers/odr/. When submitting a complaint, please provide our email address kundeservice@molslinjen.dk.

9.3 The right to complain lapses after two months, since some of the details BORNHOLMSLINJEN uses to process your complaint are deleted after this period.

Appendix A – PASSENGER RIGHTS

Right to compensation in case of death or personal injury

Maritime accident: The passenger is entitled to compensation from the carrier or the carrier's insurance company of up to 250,000 SDR in all cases, except for cases beyond the carrier's control (e.g. war, natural disaster, third-party action). Compensation may amount to up to 400,000 SDR, except if the carrier proves that the incident occurred without its fault or neglect.

Non-maritime incident: The passenger is entitled to compensation from the carrier or the carrier's insurance company of up to 400,000 SDR if he/she proves that the incident was a result of the carrier's fault or neglect.

Right to compensation for loss of or damage to hand baggage

Maritime accident: The passenger is entitled to compensation from the carrier of up to 2,250 SDR, except if the carrier proves that the incident occurred without its fault or neglect.

Non-maritime incident: The passenger is entitled to compensation from the carrier of up to 2,250 SDR if he/she proves that the incident was a result of the carrier's fault or neglect.

Right to compensation for loss of or damage to baggage in addition to hand baggage

The passenger is entitled to compensation from the carrier of up to 12,700 SDR (vehicles including baggage in or on the vehicle), except if the carrier can prove that the incident occurred without its fault or neglect.

Right to compensation for loss of or damage to valuables

The passenger is entitled to compensation from the carrier of up to 3,375 SDR for loss of or damage to money, negotiable securities, gold, silver, jewels, ornaments and works of art, if such valuables have been deposited with the carrier for safe storage.

Right to compensation for loss of or damage to mobility aids or other specific equipment belonging to passengers with reduced mobility

The passenger is entitled to compensation from the carrier corresponding to the replacement value or repair cost of the equipment, unless the incident occurred without the carrier's fault or neglect. The carrier's fault or neglect is a condition in the event of a maritime accident.

Right to advance payment in case of a maritime accident

In case of death or personal injury, the passenger or another person entitled to compensation will be entitled to an advance payment to cover immediate financial needs. The payment is calculated on the basis of the damage suffered and must be calculated within 15 days and must not be less than 21,000 EUR in case of death.

PROCEDURES

Written notice
In the event of damage to hand baggage or other baggage, the passenger must provide timely written notice to the carrier. Failure to comply with this will result in the passenger losing his or her right to compensation.

Deadlines for exercising passenger rights
In general, any insurance case before a court must be initiated within a period of two years. The starting point of this period may vary depending on the nature of the loss.

Exemptions regarding liability
The carrier's liability may be reduced if the carrier proves that a passenger's death or personal injury or damage to his or her baggage was due to or caused by the passenger's fault or neglect.

Limitations on the different amounts of compensation do not apply if it is proved that the damage was caused by an act of the carrier or one of the carrier's agents or by the executing carrier, and the act was carried out with the purpose of causing such damage or with the knowledge that the damage might occur.

The traveller must be in possession of a ticket or similar valid travel document when boarding by car or as a foot passenger. Tickets may be purchased at bornholmslinjen.dk, by telephone and at check-in. On bornholmslinjen.dk, you will also find a complete overview of all ticket types and the relevant rules for change and refund. The ticket must be paid for prior to departure and must be kept for the duration of the journey. The shipping company reserves the right to charge a control fee (750 DKK) if a passenger is found boarding without a valid travel document. To request a refund of tickets, for whatever reason, please send an email to the shipping company at kundeservice@bornholmslinjen.dk.

When carrying ill passengers, the shipping company may require a medical certificate as well as request an accompanying person for the ill passenger whilst travelling. Care or medical supervision cannot be provided. The shipping company will not arrange for the boarding or disembarking of an ill passenger, unless the illness has occurred during the journey.

The traveller is obliged to comply with the instructions of the captain and ship officers, see section 408 of the Danish Merchant Shipping Act. Damage to the shipping company's equipment and the property of others will result in a claim for damages. Drunken persons may be refused access, even if they have a ticket. The sale of alcohol to drunken persons and to persons under the age of 18 is forbidden by law. Children under the age of seven may not travel alone, but must be accompanied by a person over the age of 16. For persons with disabilities or other need for special assistance, the shipping company provides parking close to the lift, where possible. During the crossing, staying on the car deck is prohibited, and smoking is permitted in designated areas only. Travellers may not, without the shipping company's permission, offer goods for sale, distribute printed matter, advertisements, samples, arrange collections or similar on board and on land. Only food or drink bought in the Panoramacaféen may be enjoyed there. 

Udskænkning af stærke drikke til berusede personer samt til personer under 18 år er ifølge loven ikke tilladt. Der må ikke nydes medbragt mad og drikkevarer i restauranten, men i dertil indrettede områder. Husdyr må ikke medbringes i restauranten samt i bistro- og café-ekspeditionsområderne. Reklamation over forholdene i restaurant, bistro og café rettes i almindelighed til personalet i den pågældende afdeling.

Pets should preferably be left in the car during transit. Pets brought into the passenger areas must be kept on a leash or in a suitable box and may only be brought into the special 'dog areas' on board.

Valuables left on the ferry are handed over to the police. Forgotten medication is handed over to the police or for destruction at a pharmacy as soon as possible. Other lost property is stored by BORNHOLMSLINJEN for up to seven days, after which it will be destroyed or given to charity. At bornholmslinjen.dk, a search form may be completed to search for lost property.

Private Individuals/Vehicles
The Danish Maritime Authority has issued a guide on the transport of hazardous goods in private vehicles driven on board ferries when packed in accordance with the guide and intended for personal use only. Measures must be taken to assess the risk and ensure safe transport under normal conditions. Items listed in the link here, are classified as hazardous goods by the IMDG Code and if transported by individuals either by private vehicle such as car/caravan/trailer/camper or foot passengers, the maximum amounts and precautionary rules must be observed. This does not include vehicles for commercial use, ambulances or vehicles operated by contractors/employees.

Commercial vehicles
Dangerous goods are transported on special departures on the Rønne-Køge route (see the current timetable). The sender must notify the shipping company in writing of the presence of Dangerous goods (DG), including Limited Quantities (LQ), and ensure that all required documents are correctly filled in and submitted. For the departure from Rønne at 5:00 p.m., information on DG and LQ must be provided no later than five hours before the time of departure (i.e. at 12:00 noon), and for the departure from Køge, information on DG and LQ must be provided no later than 7.5 hours before the time of departure (i.e. no later than 5:00 p.m. on the day before). Dangerous goods are not allowed on board the high-speed ferries.

Complaints about the conditions on board must be directed to the staff of the department in question. Complaints regarding the carriage must be addressed to the shipping company by email to kundeservice@bornholmslinjen.dk.

In case of damage or injury to vehicles, persons, baggage or goods in a transport container on board, any claims may only be made against BORNHOLMSLINJEN if a claims report has been completed. The staff on board the ferry must thus be contacted immediately in case of an accident. However, a completed claims report does not mean that BORNHOLMSLINJEN automatically accepts responsibility. The claim can be reported to the shipping company by filling in this form.

BORNHOLMSLINJEN's ferries are registered in Denmark, and the safety languages on board are Danish and English.